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Privacy Policy

Privacy Policy

Personal Information :

ROOTHARVEST AGRO PRODUCTS PRIVATE LIMITED owner of the brand RootHarvest Family Mart and the website rootharvest.com and we respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully.

Services overview :

As part of the registration process on the Site, we may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility :

Services of the Site would be available to only select geographies in India. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

Account & Registration Obligations :

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration.

Pricing :

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer :

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Cancellation Policies :

Cancellation can be done only 24 hrs prior to the delivery date. Same day cancellation is not permitted.

Return & Refunds

You can always return a product if you are not satisfied provided a valid reason is mentioned while returning. We will take the returned product back with us and issue a credit note for the value of the return products. This can be used to pay your subsequent shopping bills.

You Agree and Confirm

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by RootHarvest for redelivery shall be claimed from you.

2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

3. You will provide authentic and true information in all instances where such information is requested of you. RHAPPT reserves the right to confirm and validate the information and other details provided by you at any point in time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.

4. You authorize root harvest to contact you for any transactional purposes related to your order/account.

5. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

6. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

7. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.